Return Policy - Twista

At Twista, we strive to ensure that our customers are fully satisfied with their dining experiences. However, we understand that there may be occasions where a refund or return is necessary. Please read our return policy carefully to understand the terms and conditions that apply.

1. Eligibility for Refunds

• Refunds are applicable only under specific circumstances, such as receiving incorrect or incomplete orders, or if the food is found to be of unsatisfactory quality.
• To be eligible for a refund, you must report the issue to our customer service within 24 hours of receiving your order.
• The food item must not have been consumed beyond a reasonable amount necessary to identify the issue.

2. Reporting an Issue

• To request a refund, please contact our customer service team at [your contact information] and provide your order number, a description of the issue, and any relevant photos if applicable.
• Our team will review your request and respond within 48 hours with a decision.

3. Refund Process

• If your refund request is approved, the refund will be processed through the original method of payment within 7-10 business days.
• In cases of partial refunds, the amount refunded will correspond to the portion of the order that was unsatisfactory.

4. Non-Refundable Situations

• Refunds will not be granted for personal taste preferences, food that has been consumed entirely, or issues reported after the 24-hour window.
• We do not offer refunds for delivery delays caused by factors beyond our control (e.g., traffic, weather conditions).

5. Modifications and Cancellations

• Orders can be modified or canceled within 15 minutes of placing them. After this period, we cannot guarantee the ability to cancel or modify the order.

6. Contact Us

• If you have any questions about our return policy or need assistance with a refund request, please reach out to our customer service team at 0107032288